Studies the technical and legal challenges of hospitality human resource management from working within today`s employment laws to controlling absenteeism, dealing with unions, handling discipline and termination, and creating affordable wages and benefit programs. Explores controlling costs, increasing motivation and productivity, and how to find and keep good employees.
I. Identify labor market forces affecting the service industry in general and the hospitality industry in particular
II. Develop a human resources strategy to create and maintain a positive organizational structure.
III. Manage turnover and selection to meet staffing needs.
IV. Interview, evaluate, and hire job applicants.
V. Develop and implement individual and group training programs.
VI. Describe various approaches to management development.
VII. Motivate and communicate with employees
VIII. Explain the elements of wage and benefit administration
IX. Understand the intent of a wide range of employment legislation
X Use of employee appraisals effectively
XI. Lower costs and liabilities through health and safety programs
XII. Create effective discipline and termination procedures
XIII. Identify legal and practical concerns in dealing with unionized and non-unionized employees
XIV. Enumerate the responsibilities of the human resources function.
I. Changing and developing role of Human Resources Management
III. Employment interviewing
IV. Evaluating applicants
V. Hiring procedures and practices
VI. Training program development
VII. Management development programs
VIII. Wage and benefit administration
IX. Employment laws
X Employee appraisals
XI. Health and safety programs
XII. Discipline and termination procedures