Customer Service

Course Code

MAR 160

Credits

3

Enables students to learn the relationship of self to customers problem solve and understand the importance of communicating with customers. Specific emphasis is given to managing customer expectations by building customer rapport and creating positive outcomes.

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In their own words...

HVAC/R is a growing and expanding trade that is always in search of qualified personnel. Approximately 33,000 new jobs open every year.

Jerry Gates
HVAC/R Instructor